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what evidence do i need for a warranty claim on speakers

Ask By Amaka O.1,864 views

The speaker has a buzz. what do I send so they accept the claim

Brand
Ultimate Ears
Model
Boom 3
Connection
Bluetooth
Sample Rate
48 kHz
Output Channels
2 channels
Buying And Warranty HelpBluetooth Speaker
Tool used in this discussionSpeaker TestStereo balance, phase and polarity across bass, mids and treble
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Short Answer

Send purchase proof, serial number, a short video of the fault and your test results from the Speaker Test and Frequency Sweep.

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Amit Malhotra
Amit MalhotraAudio Team
Bass Performance Validator · 7+ years experience · Answered Mar 12, 2026

A clear description plus evidence speeds up claims.

After you make the change, play the Speaker Test again to confirm the result. If the problem is still there, add your device, browser and what you tried in the replies so the team can narrow it down.

Step By Step Fix
  1. Record a short video of the fault
  2. Take photos of the serial number and the damage
  3. Save your Speaker Test result
  4. Send receipts to support
Sources
  1. Consumer Rights: Returns And Refunds (FTC)

Checked by Alistair Cross on . How we verify answers

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Community Replies 3

  • Rory WoodCommunity Member

    A video was all they needed. Hope that saves you some time.

  • Vikram DubeyCommunity Member

    They accepted mine in 3 days. Worth trying before you spend any money.

  • Ankita IyerCommunity Member

    I now run the Left Right Test the day I unbox any headphones, so problems are caught early.

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Tools Mentioned In The Answer

Audio ToolsFrequency SweepGlide 20Hz to 20kHz to find buzzes and dead spots
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Amit Malhotra
Written and tested by

Amit Malhotra

Bass Performance Validator at Sound Test

Amit Malhotra is the Bass Performance Validator on the Sound Tester Audio Team. Focuses on sub-bass rattling diagnostics, low-end frequency drops, and harmonic distortion at high volume. Active across Discord and X (Twitter) troubleshooting amplifier signatures. On Sound Tester he answers subwoofer, crackle and hum discussions, and checks whether a fault is clipping, a ground loop or a damaged speaker.

Sub-bass diagnosticsharmonic distortionamplifier checks
  • 9 answers on Sound Test
  • 7+ years experience
  • Reviewed by Alistair Cross
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The Audio Team Behind These Answers

All 38 specialists
Brandon VanceBrandon VanceAudio & Acoustic Performance LeadXavier CruzXavier CruzFrequency Sweep SpecialistDiana ChenDiana ChenHearing Test ArchitectAlistair CrossAlistair CrossHeadphone Benchmark LeadImogen BlakeImogen BlakeBinaural Beats EngineerCallum SterlingCallum SterlingSurround Sound AuditorGemma GallagherGemma GallagherTone Generator ValidatorHarvey FinchHarvey FinchSpectrum Analyzer Lead

Each answer is written by the specialist closest to the topic and checked by a second team member. How we verify answers

Answers are free general guidance from the Sound Tester Audio Team and community. They are not medical advice. For hearing loss, ringing or ear pain, see a doctor or audiologist. Opening a device can void its warranty, so check the maker's support first for hardware faults.

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