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bluetooth earbuds connected but no sound plays

Ask By Ava W.1,022 views

earbuds say connected on my phone but there is no sound in them. sound plays from the phone speaker. tried disconnecting and reconnecting

Brand
Anker
Model
Soundcore Life P3
Connection
Bluetooth
System
Android 13
Browser
Chrome 130
Sample Rate
48 kHz
Output Channels
2 channels
Bluetooth AudioWireless Earbuds
Tool used in this discussionHeadphone TestLeft and right channel, balance and driver check
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Short Answer

If the earbuds say connected but sound plays from the phone, the media audio profile is off. Turn on Media audio for the device and re-pair.

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Min-Seok Kim
Min-Seok KimAudio Team
Audio Codec Tester · 5+ years experience · Answered Jul 26, 2026

Bluetooth devices have separate switches for calls and media audio. If media is off or the phone lost the profile, the link looks fine but no music reaches the earbuds.

After you make the change, play the Headphone Test again to confirm the result. If the problem is still there, add your device, browser and what you tried in the replies so the team can narrow it down.

Step By Step Fix
  1. Open Bluetooth settings, tap the settings gear next to the earbuds and enable Media audio
  2. Forget the earbuds and put them in the case to reset
  3. Pair them again and play audio
  4. Run the Headphone Test to check both sides
Sources
  1. Android Help
  2. Bluetooth SIG: Bluetooth Technology

Checked by Neha Patel on . How we verify answers

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Community Replies 1

  • Sophia BryantCommunity Member

    Media audio was off, so simple. Thanks. I checked it again with the Headphone Test afterwards to be sure.

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Min-Seok Kim
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Min-Seok Kim

Audio Codec Tester at Sound Test

Min-Seok Kim is the Audio Codec Tester on the Sound Tester Audio Team. Evaluates high-fidelity wireless audio latency, spatial tracking codecs, and digital sound output drivers. Connects with global consumer electronics engineers on LinkedIn. Based in South Korea. On Sound Tester he answers Bluetooth delay, codec and wireless headphone discussions, including lip sync problems on TVs.

Wireless latencyBluetooth codecsdigital output drivers
  • 8 answers on Sound Test
  • 5+ years experience
  • Reviewed by Neha Patel
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The Audio Team Behind These Answers

All 38 specialists
Brandon VanceBrandon VanceAudio & Acoustic Performance LeadXavier CruzXavier CruzFrequency Sweep SpecialistDiana ChenDiana ChenHearing Test ArchitectAlistair CrossAlistair CrossHeadphone Benchmark LeadImogen BlakeImogen BlakeBinaural Beats EngineerCallum SterlingCallum SterlingSurround Sound AuditorGemma GallagherGemma GallagherTone Generator ValidatorHarvey FinchHarvey FinchSpectrum Analyzer Lead

Each answer is written by the specialist closest to the topic and checked by a second team member. How we verify answers

Answers are free general guidance from the Sound Tester Audio Team and community. They are not medical advice. For hearing loss, ringing or ear pain, see a doctor or audiologist. Opening a device can void its warranty, so check the maker's support first for hardware faults.

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