Skip to main content

Sound Test

SolvedVerified By Sound TestVerified By Sound Test

netflix app on my samsung tv has no sound

Ask By Carter B.2,521 views

no sound in the netflix app on my samsung smart tv. other apps and live tv are fine. tv volume is up. i restarted the tv and netflix too

Brand
Samsung
Model
Q60
Connection
TV Speakers
System
Tizen
Sample Rate
48 kHz
Output Channels
2 channels
No Sound And Output DeviceSmart TV
Tool used in this discussionSound TestQuick left, right and stereo check for any speakers or headphones
Open Free Tool
Short Answer

If only one TV app is silent, the app audio format is usually the problem. Change the audio output format to PCM or switch Dolby Digital Plus off, then clear the app cache.

Verified By Sound TestVerified By Sound Test
Callum Sterling
Callum SterlingAudio Team
Surround Sound Auditor · 4+ years experience · Answered Apr 25, 2026

Some TV apps send Dolby or surround formats that a soundbar or the TV cannot decode. The result is picture with no sound while other apps work.

Setting the TV to PCM output makes it send a basic stereo track, which every speaker understands.

Step By Step Fix
  1. Open Settings, Sound, Expert Settings, Digital Output Audio Format and select PCM
  2. In Netflix choose a title and set the audio language to a stereo version
  3. Power the TV off at the wall for a minute, then try again
  4. Update the TV software and the Netflix app
Sources
  1. Samsung Support

Checked by Min-Seok Kim on . How we verify answers

Did this fix your problem?
Was this answer helpful?
Share this discussion

Community Replies 2

  • Darnell DanielsCommunity Member

    PCM was the fix. My soundbar did not like Dolby Digital Plus from Netflix. Hope that saves you some time.

  • Imogen HollowayCommunity Member

    Do the power off at the wall as well, that solved mine without touching settings.

Add Your Reply

Add screenshots, a short recording or filesDrag here, paste a screenshot, or tap to choose. Up to 2 files, 8 MB each. JPG, JPEG, PNG, WEBP, GIF, TXT, LOG, PDF, MP3, WAV, OGG, M4A, MP4, WEBM

Similar Discussions Other Listeners Started

Callum Sterling
Written and tested by

Callum Sterling

Surround Sound Auditor at Sound Test

Callum Sterling is the Surround Sound Auditor on the Sound Tester Audio Team. Focused on checking 5.1/7.1 spatial positioning accuracy, Dolby Atmos channel mappings, and sound leakage. Runs gaming headset audio troubleshooting threads on X (Twitter). On Sound Tester he answers surround sound, soundbar and HDMI ARC discussions, and checks channel placement with the Surround Sound Test.

5.1 and 7.1 surroundDolby Atmos mappinggaming headsets
  • 15 answers on Sound Test
  • 4+ years experience
  • Reviewed by Min-Seok Kim
View full profile uk.linkedin.com

The Audio Team Behind These Answers

All 38 specialists
Brandon VanceBrandon VanceAudio & Acoustic Performance LeadXavier CruzXavier CruzFrequency Sweep SpecialistDiana ChenDiana ChenHearing Test ArchitectAlistair CrossAlistair CrossHeadphone Benchmark LeadImogen BlakeImogen BlakeBinaural Beats EngineerGemma GallagherGemma GallagherTone Generator ValidatorHarvey FinchHarvey FinchSpectrum Analyzer LeadRishabh SharmaRishabh SharmaAudio DSP Engineer

Each answer is written by the specialist closest to the topic and checked by a second team member. How we verify answers

Answers are free general guidance from the Sound Tester Audio Team and community. They are not medical advice. For hearing loss, ringing or ear pain, see a doctor or audiologist. Opening a device can void its warranty, so check the maker's support first for hardware faults.

Free Sound Testers

Every tool runs in your browser. No sign up, no download, nothing uploaded.

All tools

Read Next On The Sound Tester Blog

All articles

Community Discussions

The newest replies from listeners and the Audio Team.

All discussions