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android no sound during calls but music is fine

Ask By Zach B.97 views

people cant hear me or i cant hear them on calls but music and youtube are fine. samsung phone. started yesterday

Brand
Samsung
Model
Galaxy S23
Connection
Built-in Speakers
System
Android 14
Browser
Chrome 130
Sample Rate
48 kHz
Output Channels
2 channels
No Sound And Output DeviceAndroid Phone
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Short Answer

Music working but calls silent usually means the earpiece, call volume or a Bluetooth device is the problem. Raise call volume, disconnect Bluetooth and test in Safe Mode.

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Camila Silva
Camila SilvaAudio Team
Micro-Speaker Specialist · 10+ years experience · Answered Oct 23, 2026

Media and call audio use separate volume channels and outputs, so music working only proves the main speaker is alive. The call path uses the earpiece and microphone, which can be blocked, muted or routed elsewhere.

The quick checks below find the cause in most cases, and Safe Mode tells you whether an app is interfering.

Step By Step Fix
  1. During a call press the volume up key to raise call volume
  2. Turn off Bluetooth and check the phone is not connected to a watch, car or earbuds
  3. Remove the screen protector or case if it covers the earpiece and clean the earpiece gently with a dry soft brush
  4. Use the Mic Test in your browser to confirm the microphone works
  5. Restart in Safe Mode and make a test call to rule out a third party app
  6. Contact the maker or a repair shop if calls are still silent
Sources
  1. Android Help

Checked by Rishabh Sharma on . How we verify answers

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Community Replies 3

  • Alyssa PerryCommunity Member

    check if bluetooth is connected to something. my phone was sending call audio to my watch

  • Ryan CooperCommunity Member

    try the call volume up while on a call, its separate from the music volume

  • Joseph BarnesCommunity Member

    In my case the call volume was at zero and the music volume was fine. I only noticed during a call when I pressed volume up.

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Camila Silva
Written and tested by

Camila Silva

Micro-Speaker Specialist at Sound Test

Camila Silva is the Micro-Speaker Specialist on the Sound Tester Audio Team. Focuses on phone micro-speaker clarity, ringtone peak distortion, and voice coil temperature tracking. Connects with mobile acoustic developers via Instagram and LinkedIn. Based in Brazil. On Sound Tester she answers phone speaker discussions, such as muffled sound, quiet calls and ringtone distortion on iPhone and Android.

Phone micro-speakersringtone distortionvoice coil heat
  • 7 answers on Sound Test
  • 10+ years experience
  • Reviewed by Rishabh Sharma
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Brandon VanceBrandon VanceAudio & Acoustic Performance LeadXavier CruzXavier CruzFrequency Sweep SpecialistDiana ChenDiana ChenHearing Test ArchitectAlistair CrossAlistair CrossHeadphone Benchmark LeadImogen BlakeImogen BlakeBinaural Beats EngineerCallum SterlingCallum SterlingSurround Sound AuditorGemma GallagherGemma GallagherTone Generator ValidatorHarvey FinchHarvey FinchSpectrum Analyzer Lead

Each answer is written by the specialist closest to the topic and checked by a second team member. How we verify answers

Answers are free general guidance from the Sound Tester Audio Team and community. They are not medical advice. For hearing loss, ringing or ear pain, see a doctor or audiologist. Opening a device can void its warranty, so check the maker's support first for hardware faults.

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